Privacy Policy

Last Updated: March 2025

1. Introduction

OrientHealthLink ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and medical travel concierge services. By using our services, you agree to the practices described in this policy.

2. Information We Collect

To provide our medical travel services, we may collect the following types of information: contact details such as your name, email address, phone number, and mailing address; medical information related to your health conditions, medical history, and treatment needs; travel-related information including passport details and travel preferences; and billing information necessary for payment processing. We only collect this information when you voluntarily provide it or through your use of our services.

3. How We Use Your Information

We use the information we collect for the following purposes: coordinating medical appointments between you and hospitals or specialists in China; arranging travel logistics including accommodation and transportation; processing payments and managing your account; communicating with you about service updates and appointment reminders; improving our services and website experience; and complying with legal and regulatory requirements.

4. Information Sharing

We do not sell your personal information. We only share your information in the following circumstances: with our partner hospitals and medical institutions (limited to information necessary for providing medical services); with travel service providers (for arranging accommodation and transportation); with payment processors (for processing transactions); and when required by law or to protect our legitimate interests. All partners are bound by strict confidentiality agreements.

5. Cross-Border Data Transfers

As our coordination services involve medical institutions in China, some of your personal information (including but not limited to name, contact details, and basic health information) may need to be transferred to partner hospitals in China. We strictly follow these principles: (1) Cross-border data transfer occurs only with your explicit informed consent; (2) Only the minimum information necessary for medical coordination is transferred; (3) We do not transfer, store, or process detailed medical diagnostic records, laboratory results, or other sensitive health data — such information is provided by you directly to healthcare institutions; (4) We do not collect or store bulk health data of U.S. citizens. For more details about data transfer arrangements, please contact us before using our services.

6. Data Security

We implement industry-standard security measures to protect your personal information, including data transmission encryption (SSL/TLS), secure data storage systems, access controls, and employee training. However, please note that no method of internet transmission or electronic storage is 100% secure.

7. Your Rights

You have the right to access your personal information we hold, request correction of inaccurate information, request deletion of your personal data, withdraw consent you have previously given, and request restriction of or object to certain data processing activities. To exercise these rights, please contact us at info@orienthealthlink.com.

8. Cookies

Our website uses essential cookies to ensure proper functionality and may use analytics cookies to help us understand website usage and improve user experience. You can manage your cookie preferences through your browser settings.