Question 1

What is OrientHealthLink and what services do you provide?

Accepted Answer

OrientHealthLink is an international medical travel coordination service provider based in Beijing, China. We connect international patients with China's leading hospitals and specialists by coordinating every aspect of their medical journey — from hospital appointments and specialist access to medical interpretation, travel logistics (visa, accommodation, transportation), and cultural experiences. We are not a medical institution and do not provide medical diagnoses or treatments.

Question 2

Which hospitals in China do you work with?

Accepted Answer

We work with several of China's most prestigious tertiary hospitals, including Peking Union Medical College Hospital, Huashan Hospital (Fudan University), Zhongshan Hospital (Fudan University), PLA General Hospital (301), West China Hospital (Sichuan University), and Guang'anmen Hospital (CACMS). These institutions are renowned leaders in their respective medical specialties.

Question 3

Can OrientHealthLink treat my medical condition?

Accepted Answer

We do not provide medical diagnoses or treatments. Our role is coordination — we connect you with qualified medical professionals and hospitals in China, arrange your appointments and travel, and provide interpretation and support throughout your journey. All medical decisions are made between you and your attending physicians.

Question 4

Which countries do you serve?

Accepted Answer

We serve international patients from over 50 countries and regions worldwide. Our primary client base comes from the United States, United Kingdom, Australia, Canada, and Southeast Asian countries. Our services are available to patients of any nationality.

Question 5

What languages do you support?

Accepted Answer

We provide fully bilingual services in English and Chinese. Our medical interpreters have specialized medical training to ensure accurate communication during consultations, examinations, and treatments.

Question 6

How much do your service packages cost?

Accepted Answer

We offer three service tiers: Essential at $5,980, Comprehensive at $9,800, and Private Concierge at custom pricing. Package prices cover our coordination and concierge services. Medical treatment costs are billed separately by the hospital and vary depending on your specific care plan.

Question 7

How much cheaper is medical treatment in China compared to the US?

Accepted Answer

Medical costs in China are generally significantly lower than in the US. For example, a knee replacement that costs $40,000-$60,000 in the US typically costs $8,000-$15,000 at a leading Chinese hospital (including hospitalization). Dental implants cost $3,000-$5,000 per tooth in the US versus $800-$2,000 in China. Actual costs vary by hospital and case complexity — we provide detailed estimates before you commit.

Question 8

Do package prices include medical treatment costs?

Accepted Answer

No. Package prices cover our coordination services only — hospital appointments, interpretation, travel arrangements, etc. Hospital charges (exams, surgery, hospitalization, medications) are paid directly to the hospital. We provide complete cost breakdowns in advance to ensure full transparency.

Question 9

What payment methods do you accept?

Accepted Answer

We accept bank transfers, credit cards, and PayPal. If you need to cancel after booking, please contact us at least 30 days before departure and we will discuss refund options based on your specific situation.

Question 10

Do Chinese hospitals accept international insurance?

Accepted Answer

Some major Chinese hospitals with international departments accept direct billing from international insurance providers. Our Comprehensive and Private Concierge packages include international insurance liaison and claims assistance. We recommend contacting your insurance provider before departure to confirm overseas coverage.

Question 11

How long does it take from consultation to traveling to China?

Accepted Answer

The typical timeline from initial consultation to departure is 2-4 weeks: initial consultation and needs assessment (1-2 days) → hospital and specialist matching (3-5 days) → appointment confirmation and itinerary planning (3-5 days) → visa processing and travel preparation (5-10 days). Urgent cases can be expedited.

Question 12

What documents do I need to prepare?

Accepted Answer

You will need: a valid passport, recent medical records and test results (English translations preferred), imaging files (CT/MRI scans in digital format), a list of current medications, and proof of travel insurance. Our team will help organize and translate your medical documents.

Question 13

How do I get a medical visa for China?

Accepted Answer

Medical visits to China typically require an M visa (business/medical visit visa). We provide hospital appointment confirmation letters and invitation documents to support your visa application. Specific requirements vary by nationality — we provide step-by-step guidance tailored to your situation.

Question 14

What does a typical medical trip to China look like?

Accepted Answer

Your journey is fully managed from arrival to departure: airport pickup → hotel check-in → hospital visits with full interpretation → examinations and treatments with bedside support → cultural experiences between appointments → medical report compilation → airport transfer for departure. All schedules are confirmed with you in advance.

Question 15

Where will I stay during my treatment in China?

Accepted Answer

We recommend accommodation near your hospital based on your budget and preferences — from comfortable business hotels to five-star properties. Our Comprehensive package includes five-star hotel accommodation with daily hospital shuttle service. Patients requiring hospitalization stay in hospital rooms.

Question 16

What is Traditional Chinese Medicine (TCM)?

Accepted Answer

TCM is a medical system with thousands of years of history, encompassing therapies such as acupuncture, herbal medicine, Tui Na massage, cupping, and moxibustion. TCM emphasizes holistic health and individualized treatment. Please note that TCM content on our website is based on traditional TCM theory, provided for general informational purposes, and does not constitute treatment advice. Individual results vary and treatment should be conducted under the guidance of qualified practitioners.

Question 17

Is TCM treatment safe?

Accepted Answer

When administered by licensed practitioners at accredited medical institutions, TCM therapies generally have a strong safety profile. All hospitals in our network are certified by China's health authorities, and their TCM practitioners hold valid professional licenses. The World Health Organization (WHO) recognizes acupuncture and other TCM therapies for specific applications.

Question 18

What conditions can TCM help with?

Accepted Answer

TCM has traditional applications across many areas including chronic pain management, digestive disorders, skin conditions, women's health, neurological rehabilitation, and more. The WHO recognizes acupuncture for pain management among other areas. TCM may serve as a complementary option alongside conventional care — individual results vary, and serious conditions should first be evaluated through modern medical diagnosis.

Question 19

Can I combine TCM with Western medicine treatments?

Accepted Answer

Yes. In fact, many leading Chinese hospitals are exploring integrated Chinese-Western medicine approaches. Our Comprehensive package includes customized integrative treatment plans. However, combining TCM herbal medicines with Western medications requires professional guidance to avoid potential drug interactions.

Question 20

How long should a TCM treatment trip to China be?

Accepted Answer

This depends on your goals. Short-term TCM experiences (acupuncture, massage, cupping) can be arranged in 3-5 days. Systematic TCM treatment courses typically require 2-4 weeks. We customize your itinerary based on your available time and treatment needs.

Question 21

Is it safe to get medical treatment in China?

Accepted Answer

China's major tertiary hospitals maintain international standards in medical equipment, clinical expertise, and patient care — several hold JCI international accreditation. Our partner hospitals have established international patient departments with extensive experience serving foreign patients. Our full-journey support ensures you face no language or cultural barriers.

Question 22

What happens if there's a medical emergency during my trip?

Accepted Answer

Our Comprehensive and Private Concierge packages include a 24/7 emergency support hotline. You can reach our coordination team at any time, including outside business hours. All our partner hospitals have emergency departments and ICUs equipped to handle urgent situations.

Question 23

Is there follow-up care after I return home?

Accepted Answer

Yes. The Essential package includes 30 days of post-discharge online follow-up and health monitoring. The Comprehensive package includes 90 days of continued follow-up and overseas referral coordination. We compile complete bilingual medical reports so you can seamlessly continue care with your local physicians.

Question 24

How do you protect my personal and medical data?

Accepted Answer

We follow strict data protection principles: we collect only the minimum information necessary for service coordination, cross-border data transfer occurs only with your explicit informed consent, and we do not collect or store bulk health data. Please refer to our Privacy Policy page for complete details.

Question 25

How can I contact OrientHealthLink?

Accepted Answer

You can reach us by email at info@orienthealthlink.com, via WhatsApp at 1(520)244-6200, or through our website's live chat and contact form. We typically respond within 24 hours.

Frequently Asked Questions

About OrientHealthLink

Costs & Packages

Planning & Preparation

Traditional Chinese Medicine (TCM)

Safety & Aftercare

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