We want you to have this information before you decide. Medical travel involves real risk. We will not minimize that. What we can tell you is exactly what our safety protocols are, what happens in different types of emergencies, and — honestly — what we cannot control. An informed patient makes a better patient. Read this page before you book.
Every patient is assigned a dedicated coordinator before arrival. That coordinator's direct number is available 24 hours a day, 7 days a week, including Chinese public holidays. If your coordinator doesn't answer within 15 minutes during an emergency, our backup emergency line connects you to a medically trained English speaker immediately. Average response time during business hours: under 12 minutes. After hours: under 25 minutes.
Every patient itinerary includes the address and emergency contact number for the nearest international-standard hospital to your accommodation — in addition to your primary treatment facility. All our partner hospitals have dedicated international patient units with English-speaking staff. In a medical emergency, your coordinator will meet you at the hospital or coordinate remotely if unable to reach you in person.
Patients booked on our Comprehensive package include international medical insurance liaison assistance. We help you understand your coverage and coordinate with your insurer. For all patients, we maintain relationships with medical evacuation services and can assist with arranging emergency transport. Costs for emergency evacuation are the patient's responsibility (average US medical evacuation: $85,000–$150,000 — we strongly recommend purchasing travel medical insurance before departure; we can provide guidance on appropriate policies).
We believe in being direct about this.
We cannot guarantee surgical outcomes. Outcomes depend on your condition, your surgeon, and factors no coordination service can predict.
We cannot guarantee that complications won't occur. Medicine carries inherent risk regardless of geography.
We cannot provide US-standard legal recourse. Chinese medical liability law differs from US law. Patients who experience complications have recourse through Chinese medical channels, not US courts. We recommend consulting a legal advisor before travel if this is a concern.
What we can guarantee: that you will never face any of these situations alone. Whatever happens, we are with you — navigating, translating, advocating, coordinating — until you are home and stable.
Safety is the one topic where we don't dodge any question. Contact our coordination team for anything you want to know.
Talk to our coordination team